Legal & Policies

This Privacy Policy explains how Sevedika Global ("we", "us") collects, uses, shares and protects personal information when you visit sevedika.com, send us an enquiry, or communicate with us about a potential or actual business transaction. Our website is intended for businesses: importers, distributors, wholesalers, retailers and procurement teams.

1. Who we are

The website is operated by Sevedika Global, an export-oriented sourcing business based in India. For the purposes of applicable data protection law, we decide how and why the personal information described here is used.

Sevedika Global
Sector 47, Sohna Road, Gurgaon (Gurugram), Haryana 122018, India
Email: info@sevedika.com
Phone / WhatsApp: +91 96547 88143

2. Information we collect

Information you give us

• Quote and enquiry form: your name, company name, business email, phone number, country, the product or service you are interested in, estimated quantity, preferred contact method, how you heard about us and your message.
• Direct communications: anything you send us by email, phone, WhatsApp or LinkedIn, such as specifications, drawings, documents and commercial details.
• Commercial transactions: if we do business together, information needed to quote, contract, ship, invoice and receive payment, such as delivery addresses, consignee and notify-party details, and bank and tax details of your company.

Please do not send us sensitive personal information (for example health, financial account passwords or government ID numbers) through the enquiry form. We do not need it to respond.

Information collected automatically

• Server logs: our hosting provider records technical data when any page is requested, such as IP address, browser type, the page requested, the referring page and the date and time. This is standard for web hosting and is used for security and operation of the site.
• Form metadata: when you submit the enquiry form, we record the page you submitted it from and the time taken to complete it. This helps us filter automated spam.
• Third-party resources: when pages load, your browser connects to the services listed in section 6 (for example Google Fonts), which receive your IP address as part of that connection.

We do not use analytics, advertising or tracking cookies. See our Cookie Policy for details.

3. How we use your information

• To respond to your enquiry, prepare quotations and discuss your requirements.
• To identify suitable suppliers and coordinate samples, which may involve sharing your product requirements (not your personal contact details, unless needed) with manufacturers.
• To perform and administer contracts: order confirmation, production follow-up, export documentation, shipment, invoicing and payment.
• To keep business records and meet our legal, tax and regulatory obligations.
• To keep the website and our communications secure and to prevent spam and misuse.
• To send you occasional business updates, only where you have agreed or where you are an existing business contact and the law permits it. You can opt out at any time.

4. Legal grounds for using your information

Depending on the law that applies to you, we rely on one or more of the following:

• Consent: you tick the consent box when submitting the enquiry form. You may withdraw consent at any time by contacting us; this does not affect processing already carried out.
• Steps before or for a contract: processing needed to respond to a quotation request or to perform an order.
• Legal obligation: keeping records required by tax, customs and accounting laws.
• Legitimate interests (where recognised by the applicable law): operating a secure website and managing business relationships, balanced against your rights.

5. Who we share information with

We do not sell personal information. We share it only where needed for the purposes above:

• Service providers: Hostinger (website hosting), Web3Forms (delivers enquiry form submissions to our inbox), Zoho (business email and enquiry handling), and WhatsApp or LinkedIn where you choose to contact us through them.
• Suppliers and manufacturers: product requirements and, where necessary for an order, consignee and delivery details.
• Logistics and trade parties: freight forwarders, carriers, customs brokers, inspection agencies, insurers and banks, to the extent needed to ship and get paid for an order.
• Authorities and advisers: where required by law, or to establish or defend legal claims, and our professional advisers under confidentiality.

6. International transfers

We are based in India and work with buyers in many countries. Some of our service providers process data on servers outside India. Your information may therefore be transferred to and stored in countries other than your own, including India. Where the law that applies to you requires safeguards for such transfers, we take reasonable steps to put them in place, such as relying on our providers’ contractual commitments.

7. How long we keep information

• Enquiries that do not lead to business: kept for up to 24 months from our last contact, then deleted or anonymised, unless you ask us to delete them sooner.
• Customer and transaction records: kept for as long as required by applicable tax, customs and accounting laws, and for any period during which a legal claim could be made.
• Server logs: kept by our hosting provider according to its own retention practices.

8. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted (HTTPS) connections to the website, access limited to people who need it, and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a personal data breach that affects you, we will notify you and the relevant authorities where the law requires it.

9. Your rights

Subject to the law that applies to you, you may have the right to:

• access the personal information we hold about you and receive a summary of how it is used;
• correct, complete or update it;
• ask us to delete it, where we no longer need it or are not legally required to keep it;
• withdraw consent, or object to or restrict certain processing;
• receive your information in a portable format, where applicable;
• nominate another person to exercise your rights in case of death or incapacity, where Indian law provides for this;
• complain to a data protection authority, such as the Data Protection Board of India, or the authority in your country (for example in the EU or UK).

To make a request, email info@sevedika.com with the subject "Privacy request". We may need to verify your identity before acting. We aim to respond within 30 days, or sooner where the law requires.

10. Links to other websites

Our website links to third-party sites and services such as WhatsApp, LinkedIn and YouTube. Their privacy practices are governed by their own policies, which we encourage you to read.

11. Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 18.

12. Changes to this policy

We may update this policy when our practices or the law change. The current version is always published on this page with its effective date.

13. Contact us

Sevedika Global
Sector 47, Sohna Road, Gurgaon (Gurugram), Haryana 122018, India
Email: info@sevedika.com
Phone / WhatsApp: +91 96547 88143

Related: Cookie Policy · Terms & Conditions

These Terms & Conditions govern your use of sevedika.com (the "website"), operated by Sevedika Global. By using the website you agree to these terms. If you do not agree, please do not use the website.

These are website terms. Each sale is governed by the specific commercial documents agreed for that transaction, such as a quotation, pro forma invoice, purchase order, sales contract or letter of credit ("Commercial Documents"). If anything in these terms conflicts with the Commercial Documents for a transaction, the Commercial Documents prevail.

1. Use of the website

• You may use the website to learn about our products and services and to contact us for legitimate business purposes.
• You must not misuse the website, including by attempting unauthorised access, introducing malware, scraping content in bulk, or submitting false, misleading or spam enquiries.
• We may change, suspend or withdraw any part of the website at any time, and may restrict access for anyone who breaches these terms.

2. Product information and images

• Product descriptions on the website are general and for information only. They do not form a binding specification or an offer to sell.
• Some images are representative or illustrative. Actual products may differ in colour, texture, finish, size and packaging, particularly for natural materials.
• Specifications, dimensions, materials, certifications, MOQs and packaging are confirmed for each transaction in the Commercial Documents. Please rely only on those confirmed details.
• Certification or compliance claims (for example compostability or food-contact suitability) apply only to specific products for which supporting documents are provided, and only for the markets and standards stated in those documents.

3. Enquiries and quotations

• Submitting an enquiry does not create any obligation for either party.
• A quotation is an invitation to negotiate unless it expressly states that it is a firm offer.
• Unless a different period is stated, quotations are valid for 30 days from their date and are subject to availability, raw-material prices, exchange rates and freight rates at the time of order confirmation.

4. Orders and contract formation

A binding contract is formed only when we confirm an order in writing (for example by a signed pro forma invoice, order confirmation or sales contract) and any agreed advance payment or letter of credit has been received, unless the Commercial Documents say otherwise.

5. Prices, taxes and payment

• Prices are quoted in the currency and on the Incoterms® rule stated in the quotation.
• Unless stated otherwise, prices exclude import duties, taxes, and charges payable in the destination country, which are the buyer’s responsibility.
• Payment terms are agreed per order. Terms we commonly offer are: T/T (bank transfer) in advance; T/T with part advance and the balance against shipping documents; or an irrevocable Letter of Credit at sight.
• The website does not accept online payments. We will never ask you to pay to a bank account other than the one in our official Commercial Documents. If you receive changed bank details, verify them with us by phone before paying.
• Bank charges are allocated as agreed in the Commercial Documents.

6. Minimum quantities, samples and customisation

• MOQs vary by product, size, customisation and supplier, and are confirmed in each quotation.
• Samples may be free or chargeable, and courier costs may apply, as confirmed for each request. Approved samples become the reference for quality of the related order.
• Customised products (sizes, printing, branding, packaging) are produced to the specification and artwork the buyer approves. The buyer is responsible for ensuring that artwork, trademarks and labelling it supplies are lawful and that it has the right to use them.

7. Production and dispatch estimates

Production and dispatch dates are estimates unless the Commercial Documents state a fixed date. We will keep you informed of material changes. Delivery terms, the transfer of risk and related responsibilities are covered in our Shipping Policy and the agreed Incoterms® rule.

8. Product conformity and claims

We coordinate with manufacturers to supply goods that conform to the agreed specification and approved samples. The process for reporting damage, shortages or non-conformity is set out in our Refund & Return Policy and the Commercial Documents.

9. Intellectual property

The website content, including text, layout, graphics, logos and our own photographs, belongs to us or our licensors. You may view and print pages for your own business evaluation. You may not reproduce, republish or commercially exploit website content without our written permission. Third-party images remain the property of their owners.

10. Third-party links and services

The website links to or embeds third-party services such as WhatsApp, LinkedIn and YouTube. We are not responsible for their content, availability or practices.

11. Limitation of liability

• The website is provided "as is". To the extent permitted by law, we do not guarantee that it will be uninterrupted, error-free or free of harmful components.
• To the extent permitted by law, we are not liable for any indirect or consequential loss, or loss of profit, business or data, arising from use of the website or reliance on its content.
• Our liability in relation to any transaction is governed by the Commercial Documents for that transaction.
• Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

12. Indemnity

If you use the website in breach of these terms, or supply us with artwork, trademarks or information that infringes the rights of others, you agree to compensate us for reasonable losses and costs we incur as a direct result, to the extent permitted by law.

13. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, epidemics, war, government action, port or customs disruption, strikes, or failures of carriers or utilities. The affected party will notify the other promptly and take reasonable steps to limit the impact. Specific force majeure terms for a transaction are set out in the Commercial Documents.

14. Governing law and disputes

These website terms are governed by the laws of India. The parties will first try to resolve any dispute through good-faith discussion. If it cannot be resolved, it will be subject to the jurisdiction of the courts at Gurugram, Haryana, India. The governing law and dispute-resolution method for each sales transaction (which may include arbitration) are set out in its Commercial Documents.

15. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you use the website applies.

16. Contact

Sevedika Global
Sector 47, Sohna Road, Gurgaon (Gurugram), Haryana 122018, India
Email: info@sevedika.com
Phone / WhatsApp: +91 96547 88143

Related: Shipping Policy · Refund & Return Policy · Privacy Policy

This Shipping Policy explains how Sevedika Global prepares and ships export orders and samples. The specific delivery term, named place, costs, insurance, transfer of risk and timelines for each order are agreed in its Commercial Documents (quotation, pro forma invoice, purchase order or sales contract). Where these differ from this policy, the Commercial Documents prevail.

1. Order confirmation and processing

Shipment planning starts once an order is confirmed in writing and the agreed advance payment or letter of credit is in place. We then confirm the production schedule, packing specification and shipping documents required for your market.

2. Production lead times

Lead times depend on the product, quantity, customisation, supplier capacity and season, and are stated in each quotation or order confirmation. They are estimates unless the Commercial Documents state a fixed date. We will inform you promptly of any expected change.

3. Packaging and preparation

• Goods are packed in export cartons suitable for the product and mode of transport, with pack counts, carton markings and labelling as agreed.
• Palletisation, shrink-wrapping, special labelling or private-label packaging can be arranged when agreed in advance.
• Pre-shipment checks are coordinated against the approved sample and specification. Third-party inspection can be arranged at the buyer’s request and cost, unless agreed otherwise.

4. Delivery terms (Incoterms®)

We quote on the following Incoterms® 2020 rules, as stated in each quotation:

• EXW (Ex Works): goods are made available at the named place in India. The buyer arranges and pays for loading, export clearance, main carriage, insurance and import, and bears the risk from the time the goods are made available.
• FOB (Free On Board): we deliver the goods on board the vessel nominated by the buyer at the named Indian port and handle export clearance. Risk passes to the buyer once the goods are on board. FOB applies to sea and inland waterway transport.
• CIF (Cost, Insurance and Freight): we arrange and pay for sea freight and minimum insurance cover to the named destination port. Risk passes to the buyer once the goods are on board at the port of shipment. Buyers who need broader insurance cover should request it or arrange it themselves.

No single Incoterms® rule applies to every order. The rule, its edition and the named place agreed in the Commercial Documents determine each party’s obligations.

5. Shipment methods

Commercial orders are usually shipped by sea freight, in full container loads (FCL) or less than container loads (LCL). Air freight may be arranged on request. Carriers and freight forwarders are selected per shipment or nominated by the buyer, depending on the Incoterms® rule.

6. Transit times

Transit times depend on the destination, route, carrier schedules, transhipment, port congestion, customs clearance and weather. Any transit time we give is an estimate from the carrier and not a guaranteed delivery date.

7. Dispatch confirmation and tracking

When goods are shipped, we share dispatch details and the bill of lading or air waybill number, which can be used to track the shipment with the carrier where the carrier offers tracking.

8. Export documents and customs

• We prepare or coordinate the export documents agreed for the order, typically a commercial invoice, packing list and bill of lading or air waybill, and, where applicable and available, a certificate of origin, phytosanitary or fumigation certificate, and product test reports.
• Please tell us before order confirmation which documents your country or customer requires. Additional documents may affect cost and lead time.
• We handle Indian export clearance where the Incoterms® rule requires us to.

9. Import duties and buyer responsibilities

• Unless agreed otherwise, the buyer is responsible for import clearance, import duties, taxes, port and terminal charges in the destination country, and any import licences or permits.
• The buyer is responsible for confirming that the products, materials, labelling and any claims comply with the laws of the destination market.
• Charges caused by incorrect consignee details, missing import permits or delayed collection (such as demurrage and detention) are the buyer’s responsibility unless caused by us.

10. Delivery address and consignee details

Please provide complete and accurate consignee, notify-party and delivery details before shipment. Changes after documents are issued may cause delays and amendment charges.

11. Delays

We are not responsible for delays caused by carriers, port or customs authorities, weather, or other events beyond our reasonable control. We will keep you informed and work with the carrier to limit the impact.

12. Damaged, lost or short-delivered consignments

• Please inspect goods on arrival. Note any visible damage or shortage on the delivery receipt or carrier documents before signing, and photograph it.
• Notify us in writing, with evidence, within the time limits in our Refund & Return Policy.
• Where risk has passed to the buyer under the agreed Incoterms® rule, transit loss or damage is generally claimed against the carrier or cargo insurer. We will provide reasonable support, including documents, for such claims.

13. Samples

Samples are usually sent by international courier. Sample cost and courier charges are confirmed for each request; they may be prepaid by the buyer or arranged on the buyer’s courier account. Courier delivery times are estimates, and the recipient is responsible for any import duties or taxes on samples.

14. Domestic shipments

Our primary focus is export. Where we agree to supply within India, delivery terms, freight and applicable taxes are confirmed in the quotation.

15. Contact

Sevedika Global
Sector 47, Sohna Road, Gurgaon (Gurugram), Haryana 122018, India
Email: info@sevedika.com
Phone / WhatsApp: +91 96547 88143

Related: Refund & Return Policy · Terms & Conditions

This policy explains how Sevedika Global handles cancellations, claims, returns and refunds for business-to-business orders. It applies together with the Commercial Documents for each order, which prevail if they differ. Nothing in this policy removes rights that you have under applicable law and cannot be waived.

1. Enquiries and quotations

You may withdraw an enquiry or decline a quotation at any time before an order is confirmed, at no cost.

2. Cancelling a confirmed order

• Please contact us in writing as soon as possible if you need to cancel or change a confirmed order.
• Before production starts: we will cancel the order and refund any advance received, less costs already incurred and committed (for example materials purchased, printing plates, moulds, samples and bank charges), which we will itemise.
• After production starts: cancellation is possible only by agreement. Charges will reflect the costs incurred and work completed, and, for customised goods, the value of goods that cannot be resold.
• Orders paid by letter of credit are also subject to the terms of the credit.

3. Samples

Samples are supplied for evaluation and are generally not returnable. If a sample arrives damaged or clearly not as described, tell us within 7 days of receipt and we will arrange a replacement where possible.

4. Standard and customised products

Standard and customised products are both covered by the claims process below for transit damage, defects, non-conformity, wrong items and shortages. Customised products made to your approved specification, artwork or sample are not returnable simply because they are no longer required, but they remain covered if they do not conform to what was approved.

5. What you can claim for

• Damage: goods damaged before risk passed to you, or due to inadequate packing.
• Defects or non-conformity: goods that do not match the agreed specification or approved sample in a material way.
• Wrong products or quantities: items or quantities that differ from the order and shipping documents.
• Transit loss, damage or shortage: handled as described in our Shipping Policy; where risk had passed to you, the primary claim is usually against the carrier or insurer, and we will support it.

6. Time limits for notifying us

• Visible damage or shortage: note it on the delivery documents and notify us in writing within 7 days of delivery to your premises or warehouse.
• Defects or non-conformity not visible on arrival: notify us in writing within 30 days of delivery, and before the goods are used, processed, altered or resold.
• Different periods agreed in the Commercial Documents apply instead.

7. Evidence we may ask for

• Order number, invoice and bill of lading or air waybill number.
• Clear photographs or video of the goods, cartons, labels, carton markings and batch details.
• Delivery receipt showing any notes made at delivery.
• Quantity of affected goods and how they were stored.
• Inspection or survey report, where the claim value justifies one.
• Samples of the affected goods, if requested.

8. Investigation

We review the evidence with the manufacturer and, where needed, arrange an inspection. Please keep the affected goods and packaging, unused, until the claim is resolved. We aim to give you an initial response within 5 business days of receiving a complete claim.

9. Resolution options

Where a claim is accepted, we will agree with you the appropriate remedy, which may be:

• replacement of the affected goods, shipped with a future or separate consignment;
• a credit note against future orders;
• a partial refund (for example a price reduction for minor non-conformity); or
• a full refund for the affected goods.

10. Returns

Goods may be returned only with our prior written authorisation, which will set out the return address, method and documents. For accepted claims, we bear the agreed cost of return freight. Unauthorised returns may be refused.

11. Refunds

• Refunds are paid to the account the payment came from, in the original currency, by bank transfer.
• We aim to process an agreed refund within 15 business days of agreeing the remedy. Your bank’s processing time is outside our control.
• Bank charges and exchange-rate differences are allocated as agreed in the Commercial Documents.

12. Freight, duties and other charges

For accepted claims caused by us, we will discuss reimbursement of reasonable related freight costs for the affected goods. Import duties, taxes and destination charges are generally not refundable by us, as they are paid to third parties; where duty drawback or refund is available in your country, we will provide documents to support your application.

13. When a claim may not be accepted

Subject to applicable law and the Commercial Documents, a claim may not be accepted where:

• it is notified after the time limits above without good reason;
• the goods have been used, processed, altered, or stored or handled improperly after delivery;
• the issue is within tolerances agreed in the specification, or reflects natural variation in colour or texture of natural materials;
• the issue results from specifications, artwork or information supplied by the buyer; or
• loss or damage occurred after risk passed to the buyer and is not due to our packing.

14. Escalation

If you are not satisfied with our response to a claim, ask for it to be reviewed by our management by replying to the claim email. If the matter remains unresolved, the dispute-resolution terms in the Commercial Documents apply.

15. How to make a claim

Email info@sevedika.com with the subject "Claim – [your order number]" and the evidence listed above. You can also call or WhatsApp +91 96547 88143 to tell us a claim is coming.

Sevedika Global
Sector 47, Sohna Road, Gurgaon (Gurugram), Haryana 122018, India
Email: info@sevedika.com
Phone / WhatsApp: +91 96547 88143

Related: Shipping Policy · Terms & Conditions

This Cookie Policy explains which cookies and similar technologies sevedika.com uses. It is based on a review of the website code.

1. What cookies are

Cookies are small text files that a website stores on your device. Similar technologies include local storage and session storage in your browser. They can be essential for a site to work, or used for preferences, analytics or advertising.

2. Summary

• Our website code does not set any cookies and does not use local storage or session storage.
• We do not use analytics, advertising, social-media tracking pixels or remarketing tools.
• For these reasons we do not show a cookie consent banner. If this changes, we will update this policy and ask for your consent before any optional cookies are set.

3. Third-party services

Some pages load content from third parties. When they do, your browser connects to those services, which receive your IP address and browser information. Each provider is responsible for its own use of cookies and data under its own privacy policy.

4. Strictly necessary technologies

Any cookies set by our hosting or security provider to deliver the site securely are strictly necessary. Blocking them in your browser may prevent parts of the site from working.

5. Managing cookies in your browser

You can view, block or delete cookies through your browser settings. Most browsers also let you block third-party cookies or browse privately. Help pages: Chrome, Firefox, Safari, Edge.

6. Changes to this policy

If we add analytics, advertising or other optional technologies, we will update this policy first and provide a way to accept or reject them, as easily as each other, and to change your choice later.

7. Contact

Sevedika Global
Sector 47, Sohna Road, Gurgaon (Gurugram), Haryana 122018, India
Email: info@sevedika.com
Phone / WhatsApp: +91 96547 88143

Related: Privacy Policy